SHIPPING
HartRoks is based in Melbourne, Australia and we ship both within Australia and Internationally. We offer standard and express postage options.

All shipping costs are automatically calculated at checkout, depending on your purchase and shipping location.

For orders over $150.00, free standard domestic postage is offered. Please enter code 'FREESHIP' at checkout to receive the discount.

All orders will be dispatched within 2 business days following your purchase.** Australia Post delivers to all Metro cities (except Perth) within 2-3 days. Shipping to Perth Metro will take 4-6 days, and all other rural areas should receive their post between 5-7 days from dispatch.** Please note, we cannot take responsibility if your postie takes his/her sweet ol' time getting it from us to you. If you have any questions about your items, please contact us and we'll get on the case!

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**COVID POSTAGE UPDATE
With the surge of online shopping during lock-down, the temporary closure of various postal facilities and a reduced capacity of air freight, the standard delivery times across Australia Post have seen some significant delays. To give your parcel the best chance in a timely delivery, we strongly suggest selecting Express Post where possible. We are working hard to ensure all orders are dispatched within 24 hours, where possible.
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International shipping time frames vary from country to country. If you have a query regarding shipping to your location, please contact us and we will provide you with an estimate shipping timing. All International shipping costs are automatically calculated upon check out (depending on your purchase and location). Please note, the shipping costs quoted on our website may not include additional taxes charged by your local postal system. HartRoks takes no responsibility for additional costs outside of the standard postage fees.

ORDER TRACKING
A tracking number will be sent to you once your order has been dispatched. Please contact us if you have any issues with your tracking your order.
 
PAYMENTS & REFUNDS
We accept payment via our secure website store. We accept Visa, Mastercard, Amex, Paypal, Afterpay and Zip.
Please make sure you choose wisely as we will not refund your money due to change of mind. We will however accept exchanges, please see below.

RETURNS & EXCHANGES
Each of our beautiful Roks are unique (just like you) and so they each have their own beautiful characteristics. No two Roks are the same, so please note that the appearance of each Rok can vary from the images on our website. Please ensure to read the description of your Rok before purchasing.
 
Should you change your mind within 7 days of purchasing the Rok, we will accept a return for an exchange. You will need to return the Rok to us with all it’s beautiful packaging (ensuring the Rok is in its original state) in order for us to issue you with a credit to spend at 'HartRoks' online store, or issue you with a new Rok of your choice.

You will need to cover all shipping costs to return your crystal to HartRoks. Please ensure you package your Rok well (it’s worth purchasing postage insurance at the post office too) as we cannot take responsibility if your return package is lost, or the Rok is damaged.
 
Please contact us using the online form on this website so that we can arrange this process with you. All credit notes have a 12 month validity. Any change of mind after 7 days will not be accepted.

PACKAGING
Because HartRoks make such Hart-felt gifts, we will happily gift wrap your purchase and ensure it's sent out gift ready. Each Rok includes cards explaining its energy and details on how to cleanse, charge and program crystals. We also include an intention setting card with instructions to begin manifesting your dreams.

So, if you've decided to give HartRoks as a gift to someone (firstly, how thoughtful of you), then know that it will be sent looking oh so stunning! Please use the fields provided at checkout to let us know your purchase is a gift.

Should you have any outstanding queries, not covered above please contact us via our online contact page.

x HartRoks